Recruitment: Roles & Information

discover the in's & out's of the HOT! Team

We’re looking for the best people to work in our Salons throughout Glasgow & the West. This is your chance to kick start a long term career with the leading Tanning Salon Chain in Scotland. HOT! has been around since 1997 and today we have 28 state of the art Tanning salons. We serve our customers seven days a week and are products/services are also available online.

Salon Assistant 

As a Salon Assistant, you’ll provide first class quality service to customers on products and services. You’ll be enthusiastic about building a good rapport and will always aim to find first time resolution for any query. As well as a passion for delivering excellent customer service you’ll have fantastic communication & listening skills, strong work ethic and enjoy working as part of a team. You’ll be fully comfortable using a computer, be resilient and have a ‘can do’ attitude. To support you in your role, you’ll receive exceptional training and development. Working with HOT! Also comes with great benefits, such as…Commission, Staff Discounts & more

 

‪KEY TASKS & DUTIES

  • ‪To provide an excellent level of customer service.
  • Acknowledge, welcome & assist customers, providing advice/suggestions on products.
  • To maximise both personal/ team sales & hit sales targets.
  • To look professional & welcoming.
  • To be accurate in the operation of the till systems & be accurate in cash handling and all till transactions.
  • To liase effectively with other salons and departments within the Company.
  • To ensure that the shop is free from hazards & maintained in a safe condition
  • To observe & implement Health and Safety legislation, consumer legislation and the Company’s Health & Safety policy and procedures.
  • To be accurate in stock counts.
  • To comply with the Company’s high standards relating to the care and cleanliness of the salon by good housekeeping including cleaning and vacuuming.
  • Any other duties as directed by senior management.

‪PERSONNEL SPECIFICATION

Personality: Happy and extrovert personality with a kind and considerate nature

Flexibility: Flexibility as required and a proactive team player.

 

Shifts: 2-3 shifts per week (roughly 10 hours pw)

 

Assistant Manager & Manager 

As an Assistant Manager or Manager, you’ll provide first class quality service to customers on products and services. You’ll be enthusiastic about building a good rapport and will always aim to find first time resolution for any query. As well as a passion for delivering excellent customer service you’ll have fantastic communication & listening skills, strong work ethic and enjoy working as part of a team. You’ll be fully comfortable using a computer, be resilient and have a ‘can do’ attitude. To support you in your role, you’ll receive exceptional training and development. Working with HOT! Also comes with great benefits, such as…Commission, Staff Discounts & more

 

‪KEY TASKS & DUTIES

  • Outstanding people management skills
  • Impeccable time management skills
  • Cash & banking management
  • Stock control
  • Daily running of the salon
  • Extensive customer service experience
  • Strong understanding of the retail environment
  • Proactive in identifying and resolving issues
  • Excellent planning and personal organisation
  • Maximise your own KPI targets to ensure deadlines and agreed standards are achieved
  • Capable of building relationships and have a natural ability to develop trust and credibility with fellow colleagues
  • Provide functional and technical guidance to the support team members and be able to take ownership of issues individually
  • Should be comfortable & efficient with the responsibilities of the salon assistants.
  • Effective team player
  • Results Focused
  • Self-motivated & flexible

‪PERSONNEL SPECIFICATION

Personality: Happy and extrovert personality with a kind and considerate nature

Flexibility: Flexibility as required and a proactive team player.

 

Hours: 16-24 hours per week [Assistant Manager]

Hours: 32-36 hours per week [Manager]

 Support Manager

HOT! Support Managers will manage, motivate and lead retail teams to deliver outstanding customer service, increase sales, control costs, minimise loss and hit targets. They will be responsible for coaching store personnel to ensure that they have the necessary product and sales training. The Support Manager must also provide a high level of sales and marketing service, and act as brand and product ambassador to create a strong brand experience at point-of-sale. Working with HOT! Also comes with great benefits, such as…Commission, Staff Discounts & more

 

KEY TASKS & DUTIES

  • Extensive customer service experience
  • Strong understanding of the retail environment
  • Proactive in identifying and resolving issues
  • Excellent planning and personal organisation
  • Excellent communication and presentation skills
  • Maximise your own KPI targets to ensure deadlines and agreed standards are achieved
  • Capable of building relationships and have a natural ability to develop trust and credibility with fellow colleagues
  • Provide functional and technical guidance to the support team members and be able to take ownership of issues individually
  • Should be comfortable & efficient with the responsibilities of the salon assistants, assistant managers & managers.
  • Effective team player
  • Data management and analysis skills
  • Proficient in MS office practically Excel.
  • Excellent attention to detail
  • Results Focused
  • Customer & Sales Focused
  • Self-motivated & flexible

PERSONNEL SPECIFICATION

Personality: Happy and extrovert personality with a kind and considerate nature

Flexibility: Flexibility as required and a proactive team player.

  

Hours: 36-40 hours per week

HOT...Where Every Day's a Holiday